Improving Internal Communications for Better Alignment
EPScm, an engineering and construction management firm, engaged Crown Rock to conduct a full internal communications audit. The goal was to understand how effectively information was being shared across teams and to identify opportunities to strengthen engagement and alignment.
Our insights provided the foundation for a new internal communications framework — designed to improve transparency, consistency, and employee connection.
Our Approach
We conducted stakeholder interviews and employee surveys across leadership and workforce groups to assess current communications effectiveness.
The analysis covered frequency, tone, channels, and content alignment with business goals. We identified key gaps and recommended actionable improvements that would better connect employees to the company’s vision and leadership priorities.
What We Delivered
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Internal communications audit and gap analysis
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Leadership and employee surveys
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Key recommendations and next-step roadmap
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Summary report and presentation for the leadership team
Results at a Glance
Clear visibility of communication strengths and gaps
Practical roadmap for improvement
Stronger leadership alignment and employee engagement
Testimonial
“I love working with them and couldn’t be happier to have had them as our partner over the past eight years. Every challenge is risen to, every brief embraced, every cry for help, answered.
Time and again, they have demonstrated their deep understanding of our business, brand and objectives.
Recently challenged with a website design concept brief, the response surpassed all expectations, fully demonstrating the value Crown Rock brings to everything they do for us.
They are truly lovely people and I’m grateful to have them in my corner, providing much-needed support, day in and day out.”
Kate Cusack, Head of Marketing & Communications, Knights Brown
Flexible Partner Approach
Testimonials
