How We Work
Every engagement starts with a conversation. We take time to understand what you need, agree what good looks like, and then focus entirely on delivering it - consistently, and with a senior team you can rely on.
A Different Kind of Partnership
We work on a retainer or project basis, agreeing upfront what needs to be delivered and focusing entirely on making that happen. Our commitment is to outcomes — giving you clarity on what you're getting, and confidence that it will be delivered.
Retainers
Our Preferred Way of Working
A retainer is a monthly engagement that gives you access to the full Crown Rock team on an ongoing basis. It's designed for organizations that need consistent marketing support — properly planned, managed, and delivered month after month.
Here's how it works:
-
We start with a conversation​
​
Every retainer begins with a clear briefing process. We take time to understand your business, your goals, and what success looks like before we agree anything.
​
-
We agree what's included
​
Based on what you need, we agree a clear scope — what we'll deliver each month, what the priorities are, and how we'll work together. No ambiguity, no scope creep.​​
-
We deliver, consistently
​
Each month we deliver against the agreed scope — reporting back on progress, flagging anything that needs attention, and keeping things moving forward.
We review regularly Retainers are reviewed at agreed intervals so the scope stays relevant as your business evolves. If priorities shift, we shift with you.
​
Retainers run on a minimum three-month basis, giving both parties time to establish a rhythm and start seeing real results.
Projects
For organizations with a specific, defined need - a campaign, a brand refresh, a communications plan - we also work on a project basis. We agree the scope, the deliverables, and the timeline upfront, and deliver against them.​​
What You can Expect from Us
-
A senior team working with you from day one
-
Clear deliverables agreed upfront so you always know what's coming
-
Consistent communication and proactive updates throughout
-
Work that's grounded in strategy and focused on results
Ready to find out if we're the right fit?
Get in touch and tell us a little about what you're looking for. We'll take it from there.
Testimonials
"Always highly proactive with a strong work ethic and sound judgement, Laura manages stakeholders with ease and develops - and delivers - effective, engaging, thorough and creative communication strategies for all audiences. Laura’s a natural leader as well as a great team player - and I’d hire her again in a heartbeat."
Paula Richards
Head of Internal Communications, BRE
Testimonials
"Laura and her team are motivated, driven and full of positive energy. Highly dependable and focused, and renowned for getting things done, always with passion. I have worked with Laura for over ten years, she is tenacious, a creative thinker and detailed and has supported Glow and Frankly in going from strength to strength."
Lisa Lavis
CEO & Founder, The Glow Studio & Frankly
Testimonials
"Laura is a transformational powerhouse, her all round understanding of ‘people’ and change really stood out.
She challenges the organisational norms in such a brilliant and professional way, she was great to learn from and work with."
Adam Noyce
Business Change Manager, Civil Aviation
Testimonials
"Having worked with Laura since around 2016, I can say she has been a wonderful support. During that time we went through a rebrand and Laura’s assistance was invaluable in helping meet a tight deadline to achieve all the deliverables including a new website. Apart from being professional and efficient, Laura is great fun to work with."