A specialist engineering and construction management firm engaged Crown Rock to conduct a full internal communications audit and understand how effectively information was being shared across leadership, teams and the wider workforce.
Improving Internal Communications to Strengthen Business Alignment
The findings provided the foundation for a more structured internal communications framework, designed to improve transparency, consistency and alignment with the company’s business priorities.
AUDIT
ALIGNMENT
FRAMEWORK
INSIGHT
​Our Approach
We began by reviewing how information moved through the organization and identifying the channels, processes and communication practices already in place.
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Stakeholder interviews and employee surveys gathered perspectives from leadership and workforce groups, providing a clearer picture of what was working and where communication was breaking down.
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The analysis considered the frequency, tone and relevance of communications, alongside how effectively content supported business goals and leadership priorities.
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Crown Rock consolidated the findings into a practical set of recommendations and a clear roadmap for improvement, giving the leadership team a stronger foundation for consistent and effective internal communication.
Services Provided
✓ Internal communications audit
✓ Stakeholder interviews
✓ Leadership and employee surveys
✓ Communication channel assessment
✓ Content and messaging review
✓ Gap analysis
✓ Strategic recommendations
✓ Implementation roadmap
✓ Leadership report and presentation
Key Outcome
Evidence for Decision Making
Leadership gained a consolidated view of how communications were experienced across the organization.
Defined Priorities
The most significant communication gaps and opportunities were clearly identified.
Clear Recommendations
Recommendations that could be implemented across the organization
Foundation for Change
The business had an evidence-based starting point for developing a more consistent internal communications framework.
Our Flexible Approach
Testimonials
"Always highly proactive with a strong work ethic and sound judgement, Laura manages stakeholders with ease and develops - and delivers - effective, engaging, thorough and creative communication strategies for all audiences. Laura’s a natural leader as well as a great team player - and I’d hire her again in a heartbeat."
Paula Richards
Head of Internal Communications, BRE
Testimonials
"Laura and her team are motivated, driven and full of positive energy. Highly dependable and focused, and renowned for getting things done, always with passion. I have worked with Laura for over ten years, she is tenacious, a creative thinker and detailed and has supported Glow and Frankly in going from strength to strength."
Lisa Lavis
CEO & Founder, The Glow Studio & Frankly
Testimonials
"Laura is a transformational powerhouse, her all round understanding of ‘people’ and change really stood out.
She challenges the organisational norms in such a brilliant and professional way, she was great to learn from and work with."
Adam Noyce
Business Change Manager, Civil Aviation
Testimonials
"Having worked with Laura since around 2016, I can say she has been a wonderful support. During that time we went through a rebrand and Laura’s assistance was invaluable in helping meet a tight deadline to achieve all the deliverables including a new website. Apart from being professional and efficient, Laura is great fun to work with."